Global Accounts Service Manager


The Global Accounts Service Manager will be responsible for the overall service delivery to Global Accounts worldwide, especially in the Semiconductor market.

The main goal is to assure that these selected accounts are treated as Priority Customers; that every new Installation is perceived as a positive experience by the customer.

Resulting in customer loyalty leading to repeat sales.
 

Job description



The Global Accounts Service Manager defines the processes and tooling how Global Accounts are supported. He/ she owns the service delivery to these customers.

The focus will be on:
  • Work with the local Field Service Organizations to ensure that the local service teams are capable to support these customers.
  • Develop and deploy reporting mechanisms that are industry standard for these accounts and/ or markets.
  • Cooperate with the Installation Coordinator assuring that every installation is a positive experience.
  • Development of service contract portfolio that will be applied globally for assigned accounts; across Field Service Organizations.
  • Deliver the agreed service performance (customer entitlement) to our customers; measured for instance in Uptime, System Availability, MTTR, MTBF etc.
  • In time; own the P&L (Profit and Loss) for the Global Accounts service activity.

Your role will be independent and coordinating; You will be the “glue” between the Field Service Managers, Global Sales Managers, Technical Support Group and Service Logistics in TESCAN.

Duties and responsibilities


This position is ideal for a person with a strong background in technical (Service) support management.
We appreciate following combination of education and experience:
  • Bachelor (BSc-) or master’s degree (MSc-)
  • 3+ years’ proven experience in Technical or Operational Position
  • Great communication and negotiation skills and flexibility to work in/with different cultures
  • Ability to handle stress
  • Seeks structural solutions to avoid non-standard situations
  • Flexibility to travel worldwide
  • Strong Czech and English language skills (verbal and in writing)
Your advantages are:
  • Education in a technical or business field
  • Experience in a semiconductor operational role
  • Solid commercial and financial background – ideally have managed a P&L

We offer

  • Work in a company producing high-end products based on cutting edge technology
  • Engaging, creative and responsible work
  • Modern working environment
  • Background of expanding high-tech Czech company and long-term employment prospects
  • Competitive benefit package: flexible work scheduling, 5 weeks of vacation/year, monthly phone plan, Multisport/ActivePass program, language courses, bonuses, company events, and much more…
  • Location in Brno – Kohoutovice

Contact form

CV
 
Attachment 2
 
Attachment 3

 
I Agree:
I hereby agree that TESCAN ORSAY HOLDING, a.s., ID 41600240, Czech Republic, as the controller or processor for TESCAN Brno, s.r.o., ID 01733214, Czech Republic, TESCAN 3DIM, s.r.o., ID 26237555, Czech Republic, and TESCAN Medical, s.r.o., IČ 28279093, Czech Republic, may further process my personal data for the purpose of the selection procedure for the said job position, no more than 6 months. I may withdraw my consent at any time. I understand that my data will be disclosed to authorised employees of the company(-ies) only to the extent necessary for the processing purposes.
I Agree:
I hereby agree that TESCAN ORSAY HOLDING, a.s., ID 41600240, Czech Republic, as the controller or processor for TESCAN Brno, s.r.o., ID 01733214, Czech Republic TESCAN 3DIM, s.r.o., ID 26237555, Czech Republic, and TESCAN Medical, s.r.o., IČ 28279093, Czech Republic, may further process my personal data, even beyond the selection procedure for the said job position, for the purpose of keeping my records and informing me about suitable vacancies. I grant my consent for 3 years. I may withdraw my consent at any time. I understand that my data will be disclosed to authorised employees of the company(-ies) only to the extent necessary for the processing purposes.

Your personal data will be processed according to the privacy policy.
 
Are you interested? Please feel free to send us your professional resume and a cover letter.